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Privacy Policy

At The Recovery Room Welland, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal health information both in our clinic and online.

 

1. Applicability

This policy applies to all patients of The Recovery Room Welland and covers personal health information (PHI) collected in-person, by phone, email, or through our online booking portal.

 

2. What is Personal Health Information?

PHI includes identifying information relating to your physical or mental health, medical history, treatments, payments, or eligibility for healthcare services.

 

3. How We Collect Information

We collect information directly from you during appointments, phone calls, emails, and online booking. We may also collect information from other healthcare providers if you have authorized disclosure.

 

4. How We Use Your Information

We use your information to:

  • Provide massage therapy and wellness services

  • Schedule and confirm appointments

  • Process payments and direct billing with insurance providers

  • Respond to inquiries and communicate clinic updates

  • Comply with legal and regulatory obligations

We will only use your information for purposes for which we have consent.

 

5. Direct Billing / Insurance

If you use insurance or direct billing, we may share relevant PHI with your insurance provider solely to process claims. We never sell your personal information.

 

6. Digital & Website Data

We collect information via our website, booking forms, and email communications. Cookies and analytics may be used to improve website functionality.

 

7. Safeguards

We protect your information with administrative, technical, and physical safeguards. Paper records are stored securely onsite or offsite. Electronic records are password-protected, and access is limited to authorized staff.

 

8. Access & Correction

You may request access to or correction of your information. Requests should be made in writing, and we will respond in a reasonable time.

 

9. Accessibility

For information about the accessibility of our clinic and services, please see our Accessibility Statement.

 

10. Contact

Questions or concerns about your personal information can be directed to:
Email: therecoveryroomwelland@gmail.com
 

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